Our Policy

ARRIVING FOR YOUR APPOINTMENT:

Clients are encouraged to arrive 5 minutes prior to their appointment so that we can make you as comfortable as possible and attend to any needs you may have. For first –time clients, we have a brief sign-in form and a salon tour we like to offer.

If you are unable to arrive promptly for your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule and in order to provide top-notch service to our clientele, late arrivals may result in an abbreviated service time. If a client is more than 10 minutes late, the appointment may need to be modified, or we may see if we have another service provider who can lend a hand. In rare cases, the appointment may need to be rescheduled.

Sometimes we may run a little behind, too. We truly respect our clients’ time, and we try to make sure this seldom happens. When it does, we will do our best to keep you posted.

 

CANCELLATIONS AND NO-SHOWS:

If you must cancel your appointment, please keep in mind that a 24-hour cancellation notice is required by phone or in person. This allows us time to replace that appointment for our commission-based service providers. In the event that we don’t hear from you in time, a service charge may be assessed.

We understand that things come up and emergencies arise, and in the unfortunate event that one does, please do allow as much notice as possible, and we will do our best to accommodate your situation.